Frequently Asked Questions

1. How long does shipping take?

Orders are typically processed within 1–2 business days. Delivery usually takes 3–7 business days depending on your location.

2. How can I track my order?

Once your order has shipped, you'll receive a tracking number via email so you can monitor your package.

3. What payment methods do you accept?

We accept all major credit/debit cards, PayPal, and other secure payment methods available at checkout.

4. Can I return my order?

Yes. We accept returns within 30 days of delivery. Items must be unused and in their original packaging.

5. What if I receive a damaged or incorrect item?

Please contact us within 48 hours of receiving your order with photos of the item. We'll arrange a replacement or refund as quickly as possible.

6. Can I cancel or change my order?

Orders can only be changed or canceled before they are shipped. Contact us as soon as possible after placing your order.

7. Do you ship internationally?

Currently, we ship to selected countries. Shipping availability will be shown during checkout.

8. Are your products authentic?

Yes. We are committed to providing genuine, high-quality products sourced from trusted suppliers.

9. How can I contact customer support?

You can reach us anytime through our Contact page or email us at info@hbtreasures.com We aim to respond within 24 hours.

10. Do you offer discounts or promotions?

Yes! Subscribe to our newsletter to receive exclusive offers, discounts, and updates on new arrivals.